Terms and Conditions

2. Definitions

• "Platform" refers to the Book and Look website, Book and Look (consumer-facing) application, Book and Look Business (Vendor) application, APIs, and all related tools and services.
• "Subscription" refers to the paid plan selected by a Business Partner to access the Platform.
• "Content" refers to all text, data, images, software, and other materials available on or through the Platform.
• "User Data" refers to any data entered into, processed through, or generated by the Platform by or on behalf of a user.
• "End-Consumer Data" refers to personal information of end consumers that is processed through the Platform on behalf of a Business Partner.

3. Eligibility

You must be at least 18 years of age (or the age of majority in your jurisdiction) to enter into these Terms as a Business Partner. End consumers must be at least 13 years of age to interact with the Platform. By using the Service, you represent and warrant that you meet the applicable age requirements and have the legal capacity to enter into a binding agreement.

4. Accounts and Registration

4.1 Business Partner Accounts

To access the Book and Look platform as a Business Partner, you must create an account and provide accurate, complete, and current registration information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

You may authorize staff members to access the Platform under your account. You remain responsible for all actions taken by authorized users under your Business Partner account.

4.2 End-Consumer Accounts

End consumers may create accounts or interact with the Platform through a Business Partner's Book and Look powered booking system. Your primary relationship is with the salon or beauty clinic you visit. Book and Look facilitates the technology but does not independently control how the business uses your data — please refer to our Privacy Policy for details.

4.3 Account Accuracy

You agree to keep your account information accurate and up to date. We reserve the right to suspend or terminate accounts that contain false or misleading information.

5. The Service

5.1 What Book and Look Provides

Book and Look is a B2B SaaS platform that provides salons, barbershops, and beauty clinics with tools for:

• Manage appointments
• Customer relationship management
• Marketing campaigns
• Staff and resource management
• Online booking and client-facing interfaces
• Reporting and analytics
• AI-powered business tools

5.2 Service Availability

We strive to maintain high availability of the Platform but do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to scheduled maintenance, updates, or circumstances beyond our reasonable control. We will make reasonable efforts to provide advance notice of planned downtime.

5.3 Modifications to the Service

We reserve the right to modify, update, or discontinue any feature or aspect of the Service at any time. For material changes that affect existing Business Partner functionality, we will provide reasonable advance notice. Continued use of the Service after changes constitutes acceptance of the modified terms.

6. Subscription and Payment Terms

6.1 Subscription Plans

Access to premium features of the Book and Look platform requires a paid subscription. Subscription plans, pricing, and features are detailed on the Vendor application. Subscription fees are charged per outlet on a quarterly basis as selected by the Business Partner.

6.2 Billing and Payment

Subscription fees are billed in advance for the selected billing period. All fees are quoted in the applicable currency and are inclusive of applicable taxes unless stated otherwise. Payment must be made through the payment methods accepted on the Platform.

6.3 No Refunds

All subscription fees are non-refundable. There will be no refunds or credits for partial periods of usage, unused features, or early termination of a subscription, unless otherwise required by applicable law.

6.4 Auto-Renewal

Each subscription plan automatically renews for subsequent periods of the same length as the initial term unless either party provides written notice of termination at least thirty (30) days prior to the expiration of the then-current term.

6.5 Price Changes

Book and Look reserves the right to modify subscription fees at any time. For existing subscribers, price changes will take effect at the start of the next billing cycle, and we will provide at least 30 days' advance notice of any fee increase.

6.6 Non-Payment and Suspension

In the event of non-payment or payment failure, Book and Look may suspend or restrict access to the Service without liability. Access will be restored upon receipt of full payment of outstanding amounts.

7. Acceptable Use

7.1 General Conduct

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not use the Service in any way that violates any applicable local, state, national, or international law or regulation.

7.2 Prohibited Activities

You must not:

• Copy, modify, reverse engineer, decompile, or attempt to extract the source code of the Platform or any part thereof.
• Create derivative works based on the Platform.
• Use the Platform to send unsolicited communications (spam) or communications that violate applicable telemarketing or data protection laws.
• Interfere with or disrupt the integrity, security, or performance of the Platform.
• Attempt to gain unauthorized access to other users' accounts or data.
• Use the Platform in a manner that could damage, disable, or impair the Service.
• Sublicense, resell, or redistribute access to the Platform without written authorization from Book and Look.
• Upload or transmit viruses, malware, or other harmful code.

7.3 Communication Compliance (NDNC / DND)

Business Partners are solely responsible for ensuring compliance with applicable Do Not Call (DNC), National Do Not Call (NDNC), and similar regulations when using Book and Look's communication features (SMS, WhatsApp, email campaigns). The Business Partner assumes full liability for any complaints arising from non-compliant communications. In the event of a verified NDNC/DND violation, Book and Look reserves the right to immediately suspend the Business Partner's account.

8. Intellectual Property

8.1 Book and Look's Intellectual Property

The Platform, including all software, design, text, graphics, logos, trademarks, and other content, is the exclusive property of its licensors. All intellectual property rights are reserved. Nothing in these Terms grants you any right, title, or interest in the Platform beyond the limited license to use the Service as described herein.

8.2 Limited License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose.

8.3 Your Content

You retain ownership of any content, data, or materials you upload to or create within the Platform ("Your Content"). By using the Service, you grant Book and Look a limited, non-exclusive license to process, store, and display Your Content solely to the extent necessary to provide the Service to you.

8.4 Feedback

If you provide suggestions, ideas, or feedback about the Service ("Feedback"), you grant Book and Look a perpetual, irrevocable, royalty-free license to use and incorporate such Feedback into the Platform without any obligation to you.

9. Data Ownership and Processing

9.1 Business Partner Data

Business Partners retain ownership of all data they input into the Platform, including end-consumer data. Book and Look processes this data solely to provide the Service and in accordance with our Privacy Policy and any applicable Data Processing Agreement.

9.2 End-Consumer Data

End-consumer data processed through the Book and Look platform is controlled by the respective Business Partner. Book and Look acts as a data processor and does not use end-consumer data for its own independent purposes. End-consumer data is siloed per Business Partner and is never shared across businesses.

9.3 Data Export

Business Partners may request export of their data (including customer records) in a structured format. Upon termination of a subscription, Book and Look will make data available for export for a reasonable period before deletion, as specified in our Privacy Policy.

9.4 Aggregated Data

Book and Look may use anonymized and aggregated data (from which no individual or business can be identified) for product improvement, analytics, benchmarking, and research purposes.

10. Third-Party Services and Links

The Platform may integrate with or contain links to third-party services, websites, or applications (including payment gateways, messaging services, and analytics tools). These third-party services operate independently and are subject to their own terms and conditions and privacy policies. Book and Look is not responsible for the content, functionality, privacy practices, or availability of any third-party service.

11. Website-Specific Terms

11.1 Website Content

All content on the Book and Look website is proprietary. You may not republish, sell, rent, sublicense, reproduce, duplicate, or redistribute any content from the website without prior written consent.

11.2 User Comments and Submissions

If the website provides areas for user comments or submissions, you are solely responsible for the content you post. Comments must not contain defamatory, offensive, or unlawful material, nor infringe upon any third party's intellectual property rights. We reserve the right to remove any content that violates these Terms.

By posting content on our website, you grant Book and Look a non-exclusive license to use, reproduce, and display such content in connection with the Service.

11.3 Hyperlinking

We reserve the right to request removal of any link to our website at any time.

11.4 iFrames

You may not create frames around our web pages that alter the visual presentation or appearance of our website without prior written permission.

12. Limitation of Liability

To the maximum extent permitted by applicable law:

• Book and Look shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, goodwill, or business opportunity, arising out of or in connection with your use of the Service.
• Our total cumulative liability for any claims arising under these Terms shall not exceed the total subscription fees paid by you to Book and Look in the twelve (12) months immediately preceding the event giving rise to the claim.
• Book and Look does not guarantee that the Service will be error-free, uninterrupted, or free of harmful components. We provide the Service on an "as is" and "as available" basis.

13. Indemnification

You agree to indemnify, defend, and hold harmless Book and Look, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or related to your use of the Service, your violation of these Terms, your violation of any applicable law or regulation, any content you submit or transmit through the Service, or your infringement of any third party's rights.

14. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of dealing.

Book and Look does not warrant that the Service will meet your specific requirements, that results obtained from the Service will be accurate or reliable, or that defects in the Service will be corrected.

15. Termination

15.1 By Business Partners

You may terminate your subscription at any time by providing written notice at least 30 days before the end of your current billing cycle. Termination does not entitle you to a refund of any prepaid fees.

15.2 By Book and Look

We may suspend or terminate your access to the Service immediately, without prior notice, if you breach these Terms, fail to pay subscription fees, engage in activities that harm the Platform or other users, or if required by law.

15.3 Effect of Termination

Upon termination, your right to use the Service ceases immediately. You must stop using the Platform and, if applicable, delete the application from your devices. Book and Look will make your data available for export for a reasonable period following termination, after which it will be deleted in accordance with our Privacy Policy.

Sections that by their nature should survive termination (including Intellectual Property, Limitation of Liability, Indemnification, and Governing Law) will continue to apply.

16. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India.

Before initiating formal legal proceedings, both parties agree to attempt to resolve disputes through good-faith negotiations for a period of at least 30 days.

17. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by posting the revised Terms on our website and updating the "Last Updated" date. For Business Partners, we may also provide notice via email or in-app notification.

Your continued use of the Service after any changes constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Service.

18. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

19. Entire Agreement

These Terms, together with our Privacy Policy and any applicable subscription agreement or Data Processing Agreement, constitute the entire agreement between you and Book and Look regarding the use of the Service and supersede all prior agreements and understandings.

20. Contact Us

For any questions or concerns regarding these Terms: